Terms and Conditions

Last modified: 20th Dec 2013

Welcome to Bombay Dreams

Thanks for using our services. The services are provided by Bombay Dreams, located at
25 Railway road, Kings Lynn, Norfolk. PE30 1NF. UK

By using our services, you are agreeing to these terms and conditions. Please read them carefully.

Agreement
Accessing or viewing the Site constitutes your acceptance to these terms and conditions. If you do not accept these terms and conditions you should EXIT the Site immediately. Our services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant services and those additional terms become part of your agreement with us if you use those services.

Using our Services
You must follow any policies made available to you within the services.In connection with your use of the services, we may send you service announcements, administrative messages and other information. You may opt out of some of those communications.

We would like to let you know the essence of good food is time, please allow our chef sufficient time to serve you well.
All the time you have been given by any member of our team, on our website or anywhere else when ordering your food either for dine in or takeaway are approximate. And this may vary sometime in shorter on longer on basis of busy and non busy perioid. We cannot guaranty you a exact time. But we try our best to serve you quick as possible
Any special offers cannot be used in conjunction with any other offer
All Alcohol must be order with hot food when takeaway. To buy alcohol must be 18 or over.(Under 25 policy applied)
Management has right to refuse service without reason.
The authority has reserved the power to cancel or void any of the discounts or any other offers at anytime without any notice.


Our Promotions: Bombay Dreams promotes its business by many promotions and offer which varies time to time.We introduce variety types of offers and promotions to give our customer more flexibility and benefits of our service. But we cannot guaranty any of the promotions or offer will be valid at all the time as they are limited. The authority has right to change or cancel any promotions at any time without any notice.

Discount Offers: Any discounts advertised on our menu, website or anywhere else we hold the rights of using all types of discounts.
we may differ or cancel the discount offer at anytime without any notice.
The discount explained below:
20% Discount - When it's a takeaway collection and order total is over £10 and customer pay by cash on collection only that time 20% discount applies.
10% Discount - When it's a takeaway collection and order total is over £10 and customer pay by card on collection in that case 10% discount applies.
No Discount - When it's a takeaway delivery there no discount offers applies in any conditions.

Discount cannot be used in conjunction with any other offers.
Note: The authority has reserved the power to cancel or void any of the discounts or offers at anytime without any notice.

Banquet Meal Offer: Our "banquet night", "banquet collection" & "banquet delivery" offer is considered as a promotional meal offer! (subject to ability)
Banquet meal is a fixed price meal but price may vary during different offers and days. The "banquet night" has different price for different days and also "banquet collection" & "banquet delivery" has different prices. All "banquet collection" & "banquet delivery" prices are for cash only. Any credit/debit card payment on the "banquet collection" & "banquet delivery" will be charged £2 extra on top.
Our "banquet night" meal is for dine in only and available on every week Wednesday, Thrusday & Friday. (subject to ability. any other days "banquet night" meal is not available)
Our banquet meal explained below:
Customer can chose from our current menu version only which available in the restaurant at the present time. The meal includes one of each item from starter, main course, rice and choice of side dish or nan bread.
When an order made under banquet offer and if there any dish ordered on top excluding the banquet meal on the same order than the cheapest dish is always counted as banquet dish and the higher price dish will be charged extra on top.

Note: The authority has reserved the power to cancel or void any of the banquet meal offers at anytime without any notice.
 

HOW TO MAKE AN ORDER AND HOW IT IS PROCESSED

Your order will be processed in three steps:
You select your items from our online menu and submit your order by clicking on the “Order Now” button as followed by the steps on the website. It is your responsibility to enter and correct any errors before clicking on the “Order Now” button. once you have clicked on the ‘Order Now’ button, you will not be able to amend any errors. If you want to cancel your order before clicking the ‘Order Now’ button, please make sure that you close your browser window.
On receipt, we will begin processing your order. and food will be ready for collection or delivery on time given out to you from the website.(times are approximate)
We will deliver our service as notified in automated message on website. In some cases exceptions / delays may be happened and we may contact you.
Please make a note of your order number to avoid any difficulties about your order.

Please note that once you have made your order and your payment has been authorised you will not be able to cancel your order nor will you be entitled to a refund. Sometime may be delays with processing payments and transactions and it may take longer than expected.


PRICE AND PAYMENT

Prices will be as printed on our menu or website (only the latest menu available on the restaurant or current live website). These prices include VAT, but exclude delivery costs (unless you are collecting your order), which will be added to the total amount charged.
If you have a complaint about the quality of our food or service, we will offer you compensation, which should be sought directly from the shop (Bombay Dreams).
We accept all major credit or debit cards as stated on our website. You can also make your payment in cash at the point of delivery, collection or dine-in.
Occasionally we make promotional offers, which you may want use (promotional code) to obtain a discount through our Website.
We do not take a card payment when the paying amount is £10 or less than that.


USE OF CUSTOMER’S INFORMATION

To provide requested service:
We will use your information,
i) to allow you accessing our services in the website;
ii) to deliver your requested the services;
iii) to make the transaction easy and convenient for you;
iv) to contact you when necessary.
iv) to strictly use in marketing purpose of Bombay Dreams only.

To improve our service: We will also use your information to analyse, administer, support, and improve our service. In so doing, we may contact you to address your views on our services and to notify you occasionally about any updates in regard to our services.
To inform our offers: if you do not inform otherwise, we may use your contacts to inform you about our other products and services i.e. promotional offers that may be of interest to you.
For our marketing: Please note that we may use your comments and feedbacks regarding our website and services for advertising and marketing. Any of your comments in our website will be considered as your consent to us to use such comments and feedbacks on the website. We will only use your first name and city to keep you anonymous.

COOKIES

Cookies help us deliver our services. By using our services, you agree to our use of cookies

Cookies are small amounts of information which we store on your computer. Unless you have refused, our system will issue cookies to your computer when you use the Website (either are a registered or non-registered user). You may give your consent (accept or reject) about cookies by activating or deactivating them in the setting on your browser.

Cookies will allow you easy log on and future use of our Website. They will also allow us to monitor website traffic and to personalise the content of the site for you. However, deactivating the cookies may obstruct you of using some features on the Website.

For your information, cookies do not contain any confidential information, i.e., your home address, telephone number or credit card details, which may cause you any financial fraud. We also do not allow any third party websites or external data suppliers to exchange cookies.

Your browser also generates other information, such as, language the site is displayed in, and your IP address. Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our websites. However, we do not use your IP address to identify you personally. We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.

SECURITY AND DATA RETENTION
We will be responsible for protecting your information from any unauthorised access and against unlawful processing, accidental loss, destruction and damage. We must not keep your information beyond a legitimate period.

It is your responsibility to keep your password confidential, in case you intend to use any to access to our website. We strictly recommend not to share your password with anyone.

We also like to remind of about the risk of information transmission at any stage of using internet. Though we will strictly prohibit any unauthorised access once we have received your data, we will also expect your caution and we will not take any responsibility if your data is transmitted from anywhere outside our domain.

Copyright: Copyright © Bombay Dreams. All rights reserved. Any content on our website, menu, poster, leaflets or any other advertisements we hold the rights of it. The content on our menu or any recipes by our chef or any member of staff published any where such as on our menu or website or other places we still hold the rights of it. No part of our website, menu or any other advetisement may be copied or reproduced.
To read full copyright information please click here.

About these Terms
We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service.
However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to

Bombay Dreams
25 Railway Road
Kings Lynn
Norfolk
PE30 1NF
Tel: 01553 774172

25 Railway Road, Kings Lynn, PE30 1NF. Phone: 01553 774 172 / 01553 767 666
Bombay Dreams at a glance:
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